Business Phone System
There are many companies out there that offer business phone systems for small and medium sized companies. Many of them offer great features and similar hardware options. When choosing which company to go with it is important to take a close look at the type of customers service and technical support that is offered. Many companies are difficult to work with throughout the process or make it almost impossible to get the technical support you need if something goes wrong. Improcom Global Telcom has been committed to the customer in every way since they first opened their business.
Phone systems are often the backbone of any business and when there are problems with your business phone system it is essential that they are addressed immediately. Even small issues should be investigated so they don’t grow into larger problems. Improcom offers proactive monitoring for our customers and quick response times as well. Whether you require us to come out on site to investigate the problem or work with you remotely, our technical support and service are second to none.
Business Phone System | Finding Problems before Impact
Many phone companies wait around until an issue is reported by a customer before they attempt to figure out what is causing the issue. Improcom takes a more proactive approach using state of the art monitoring tools so we are alerted whenever there are issues. We often find minor problems like the data circuit is taking errors or having excessive noise on the line before our customers even know there is a potential problem. We’ll then take action to have the issue fixed so it does not grow into an issue the customers can see or hear.
In addition to monitoring the phone lines and circuits themselves we also have a variety of hardware monitors so we can tell if something is starting to go bad in the computer systems which control the business phone system. For hosted IP-PBX customers we have all the hardware necessary to replace any failing parts before there is any impact. For those who are hosting their own PBX we can help identify issues and let you know what steps may need to be taken to prevent an outage from occurring.
Business Phone System | Friendly Customer Service
Whether you are talking to our sales staff or our technical support teams you’ll always be working with friendly and knowledgeable individuals. Each of the members of the Improcom team know that our superior business phone systems are only half of the picture. We are dedicated to offering the best customer support from the friendliest staff in the industry. No matter what types of problems your experiencing or what questions you have, we’ll be more than happy to work with you to ensure you’re getting exactly what you need.
We recognize that every business is different which is why we take the time necessary to help figure out exactly what type of business phone system your company needs. From the time you call us at 866-467-7626 you’ll experience the best support and service available.